Payment is released only when the job is signed off.
Your payment is held, not paid out. When the work is done, the person who paid gives the worker a one-time completion code, and entering it releases the payment. If the code isn't given, nothing pays out automatically, and either of you can ask Questies to review it.
A New Zealand start-up built on trust
Questies is a Wellington start-up building a transparent community: every member is checked, every fee is on this page, and money only moves when the job is done.
No paying for leads
Listing your services, quoting and applying are free. You pay a small fee only when you get paid.
Your money is held, not handed over
Payment sits in escrow until the person who paid gives the completion code. A no-show or cancelled booking is refunded in full.
Real, checked people
No anonymous accounts. A person on our team checks every ID, and licensed tradies can show a checked licence badge.
A real person, not a bot
If the completion code isn't given, nothing pays out automatically, and a Questies admin reviews it.
The person who paid signs off the job
The same completion-code flow is used for every quest and every freelance booking.
Funds held in escrow
Payment goes into escrow before work starts: when a quest is posted, or when a freelancer accepts a booking.
The payer holds the code
A single-use code goes to whoever can check the work, never to the worker.
The code releases payment
When the job is done, the worker asks for the code and enters it. Escrow pays out, minus the Questies fee.
No code, no payout
If the code isn't given, nothing pays out automatically. Either side can contact support, and a Questies admin reviews it.
Free to post, browse and apply
On quests and freelance work, Questies takes a fee only when a job is finished. Employers pay for job listings up front, on a plan.
| Fee | Who pays | Amount |
|---|---|---|
| Quest fee | Quester, off the payout | 10% |
| Posting a quest | Whoever posts it | Nothing on top of the price |
| Freelance fee | Freelancer, off the payout | 5% |
| No-show or cancelled booking | Nobody, refunded in full | $0 |
| Job listing, one-off | Employer | $34.50–$115.00 |
| Job listing, monthly plan | Employer | $230.00–$460.00 a month |
Limits
- Quest price
- $20 to $5,000 NZD
- Posting quests
- up to $7,000 NZD in 7 days
- Taking on quests
- 3 quests a day
Everyone passes the same check
Questers, freelancers, and employers all have their ID checked by a person on the Questies team, and all agree to the same Terms & Conditions before they can transact. How we handle personal information, including our limited use of AI, is set out in our Privacy Policy.
A person checks every ID
Someone on the Questies team checks every application by hand before the account is activated. Every account type, no exceptions.
Proof of address
A recent bill, bank statement or government letter confirms the location on every Quester and Freelancer account.
Location required
Freelance listings must disclose a service area; every account sees relevant nearby work.